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Roadside Assistance at Griffith City Volkswagen

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Roadside Assist - We've got your back

No matter where you are or what time of day it is, Volkswagen Roadside Assist is available to give you a hand. We're only a call away.

Every new Volkswagen owner receives either 12 months (petrol, diesel and plug-in hybrid vehicles) or 24 months (electric vehicles) Roadside Assist membership.

We provide 24-hour roadside assistance, emergency accommodation, car rental and towing as well as property assistance. Our additional benefits include flat batteries, emergency fuel, flat tyres, lost or locked keys, bogged vehicle, taxi and legal or medical advice.

Roadside Assistance under your Volkswagen Assist or Volkswagen Service Initiated Roadside Assistance (SIRA) membership is provided by 365 Assistance Pty Ltd ABN 59 160 076 200 trading as ‘365 Assistance’ (‘365’). Whenever you request roadside vehicle assistance under your membership, you will be making that request to 365 Assistance, who will provide the services on the terms and conditions set out below. The terms and conditions contain exclusions and limitations.

Read the Terms and Conditions

Service Initiated
Roadside Assistance (SIRA)

If you perform a Scheduled Service for your Volkswagen at an Authorised Volkswagen Dealer, up to 12 months (petrol, diesel and plug-in hybrid vehicles) or up to 24 months (electric vehicles) of Service Initiated Roadside Assistance (SIRA) membership commencing from the date of the Scheduled Service. 

Service Initiated Roadside Assistance
  • Q How it works

    Service Initiated
    Roadside Assistance (SIRA)

    How it works:

    Every new Volkswagen includes one-year roadside assistance membership (Volkswagen Assist), commencing from the new vehicle warranty start date.
    With every Scheduled Service performed at an authorised Volkswagen dealer, you will receive up to 12 months Service Initiated Roadside Assistance (SIRA) membership.
    To be eligible for SIRA, your vehicle must be in a roadworthy condition and have the Volkswagen standard Scheduled Service performed by an authorised Volkswagen dealer.
    Vehicles that perform an Essential Service or Essential Service Plus are not eligible for SIRA membership.

    Book a service now
    Read the Terms and Conditions

Volkswagen Roadside Assistance number

If you need a hand with a flat tyre or breakdown, just call us on: 
1800 637 181

We’re here for you round the clock.

Roadside Assistance

I’ve had an accident. What do I do?

In the event of a road accident, there are a number of steps you should follow to protect yourself, your vehicle and other road users.

What to do

1. Immediately turn off your ignition and switch on your hazard lights so other road users are aware you’re in an emergency.

2. If serious injury has occurred, a driver did not stop, or a vehicle was towed away after the accident call 000 immediately.

3. Exchange details with other drivers involved in the accident, including their name, address, phone number, insurance company, license number and vehicle registration.

4. Carefully inspect the scene of the accident and record as many details as you can with your camera.

5. If your Volkswagen needs to be towed, you have the right to decide who will tow it and where it will be towed to. The Volkswagen Approved Repairer is the best option to repair your vehicle.

6. Contact your insurer. They will need to know as soon as possible following the accident.

FAQ on car breakdowns and accidents

  • Q What is the phone number of Volkswagen Roadside Assistance?

    Contact us – we’re here for you round the clock.

    • Domestic, free of charge:
      1800 637 181

    For non-urgent assistance with your vehicle, you can also contact your nearest Authorised Volkswagen Dealership.

    General enquireres and customer care please contact us via:

    • Customer Experience Contact Centre:
      1800 607 822
  • Q What is 365 Assistance?

    365 Assistance is the company that provides roadside assistance for Volkswagen vehicles in Australia. 365 Assistance offers 24/7 roadside assistance services, including:

    • Emergency accommodation
    • Car rental
    • Towing
    • Property assistance
  • Q What is Service Initiated Roadside Assistance (SIRA)?

    Volkswagen Service Initiated Roadside Assistance (SIRA) is a 24/7 roaside assistance program for Volkswagen owners.

    Every new Volkswagen vehicle includes one-year roadside assistance membership (Volkswagen Assist), commencing from the Volkswagen New Vehicle Warranty Start Date. With every Scheduled Service performed at an authorised Volkswagen dealer, you will receive up to 12 months (petrol, diesel and plug-in hybrid vehicles) or up to 24 months (electric vehicles) SIRA.

Volkswagen

App-Connect is compatible with selected apps and the latest smartphone versions of iOS and Android. Active data service is required. For USB connections, a connection cable is sold separately. For wireless connections, App-Connect features wireless Apple CarPlay® and wireless Android Auto™.

The figures stated are for the purposes of comparison amongst vehicles tested under the same testing procedures only. The actual figure may vary depending on multiple factors such as fuel quality, vehicle load, environmental and road conditions.

Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

Leather appointed seats have a combination of genuine and artificial leather, but are not wholly leather.

All images displayed on this page are for illustrative purposes only and may include overseas models, optional equipment and features not available in Australia. Actual vehicles may differ. Please confirm final specifications and features with an authorised Volkswagen Dealer prior to purchase.

With rear seat in the forward position.

Safety technologies are designed to assist the driver, but should not be used as a substitute for safe driving practices.